All Posts By Micah Solomon

05Jun
Thought Leadership

The Lessons I Share When Training Top Hotel Brands in Customer Service

Jun 05, 2025

The top players in hospitality have grasped something many businesses still miss: In a marketplace where products and services are increasingly commoditized, delivering extraordinary customer service —...

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Discover the keys to Customer Service Transformation. Learn from a hotelier's perspective on elevating guest experiences.
01Oct
Thought Leadership

Elevating Your Customer Service, One Guest at A Time

Oct 01, 2023

Written by contributing writer Micah Solomon, Customer Service Consultant, Trainer, and Bestselling Author    When my ConsultantPhone rings (it’s like the Batphone but notably less exciting), and...

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